The project isn't done until you gather & process feedback
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Gather & record feedback from users, team(s), sponsor, management, & key stakeholders and any others that were impacted by the project.
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Share the findings of the feedback as the project ends.
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Recognize and reward positive performance
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Share all feedback with the managers of the project team and encourage the managers to include the feedback in performance and salary reviews
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Schedule the formal post-op review about 1 – 2 months after implementation so there is ample time to gather and assess the results
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Determine if the post-op will be a physical meeting, virtual meeting, on an electronic report
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Provide information prior to the review
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Present & review the following:
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Initial presenting problem / opportunity
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Defined problem / opportunity
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Stated Goals and objectives
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Overview of what was implemented
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New human, machine, and systems behaviors
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Feedback from users, people / groups impacted
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Performance results
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Successes
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Learnings
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Any surprises or unintended outcomes
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Recommendations for future projects
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Recommendations for project workflow updates
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Open issues and action items
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All projects must be formally closed
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Create closure report, even if it's just a few bullets
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Share lessons learned and recommendations
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Archive the information
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Provide performance review information to appropriate managers