PROJECT-ASSISTANT

​Overview:

• These are behavioral deliverables, their purpose is to influence and change human behavior using and or in support of the project's solution deliverables.

• Successful Projects produce expected business results by creating desirable human behavior

• We want people to use the new solution in a particular way

• We want employees to use the new software, to follow the new procedure

• We want customers to buy the new product

• These are all behaviors

• Measurable results will change when the human and software / machine behavior changes using the project's deliverables

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Documentation:

• Identify any documentation required

• Consider if special skills or tools will be needed

• Ensure the documentation resources are available

• Determine if budget will be needed

• Define the timing for design, design approval, development, development approval, and implementation or delivery of documentation

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Training:

• Determine if training will be required, if not, skip the following items.

• Will the training be formal classroom delivery, on the job, or virtual

• Determine who will deliver the training, where it will be delivered, and when it will be delivered

• Identify any budget requirements for the training

• Determine who will need to attend the training

• Define how you'll know that the training was successful, the outcome / expected results of the training

• Develop the training

• Develop any supporting material

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Coaching:

• Determine if coaching will be required, if not, skip the following items.

• Determine who will deliver the coaching, where it will be delivered, when, and how it will be delivered.

• Will the coaching need to follow a particular model?

• Identify any budget requirements for the coaching.

• Determine who will need to receive the coaching.

• Define how you'll know that the coaching was successful, the outcome / expected results of the coaching

• Develop the coaching approach

• Develop any supporting material

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