Library

Develop & Deliver Project Training

Work Package

Projects create change. documentation, training, & coaching describe the change.

Overview:

  • These are behavioral deliverables, their purpose is to influence and change human behavior using and or in support of the project's solution deliverables.

  • Successful Projects produce expected business results by creating desirable human behavior

  • We want people to use the new solution in a particular way

  • We want employees to use the new software, to follow the new procedure

  • We want customers to buy the new product

  • These are all behaviors

  • Measurable results will change when the human and software / machine behavior changes using the project's deliverables

Documentation:

  • Identify any documentation required

  • Consider if special skills or tools will be needed

  • Ensure the documentation resources are available

  • Determine if budget will be needed

  • Define the timing for design, design approval, development, development approval, and implementation or delivery of documentation

Training:

  • Determine if training will be required, if not, skip the following items.

  • Will the training be formal classroom delivery, on the job, or virtual

  • Determine who will deliver the training, where it will be delivered, and when it will be delivered

  • Identify any budget requirements for the training

  • Determine who will need to attend the training

  • Define how you'll know that the training was successful, the outcome / expected results of the training

  • Develop the training

  • Develop any supporting material

Coaching:

  • Determine if coaching will be required, if not, skip the following items.

  • Determine who will deliver the coaching, where it will be delivered, when, and how it will be delivered.

  • Will the coaching need to follow a particular model?

  • Identify any budget requirements for the coaching.

  • Determine who will need to receive the coaching.

  • Define how you'll know that the coaching was successful, the outcome / expected results of the coaching

  • Develop the coaching approach

  • Develop any supporting material